Funeral Arranger/ Conductor - Fyshwick

Mayday Recruitment; Canberra; On-site; AUD 41,000 - 59,000; Full time

Benefits offered by this job

Full training

Supportive team

Job summary

MAYDAY Recruitment is partnered with a respectful funeral services organisation in Fyshwick, Canberra, seeking a Funeral Conductor/Arranger for a full-time role. You’ll connect with families, plan meaningful services and support families with compassion.

Training is provided, and you’ll work in a respectful, team-focused environment. You’ll be based in Fyshwick, ACT, with occasional travel to nearby locations.

Qualifications

• Ability to connect with families and provide support during emotionally demanding times.
• Strong listening, empathy and clear communication are essential.
• Ability to stay composed and respectful in challenging moments.

Responsibilities

• Meet with families to understand their wishes and coordinate funeral details.
• Assist in planning and arranging meaningful funeral services.
• Conduct funeral services with warmth, professionalism and respect.
• Provide calm, reassuring presence for families throughout the process.
• Coordinate logistics to ensure services run smoothly and safely.

Skills

People skills

Active listening

Calm under pressure

Compassion

Job description

MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to find a Full-Time Funeral Conductor / Arranger to join their Fyshwick Operations Centre in Canberra.

This is a role for someone who genuinely enjoys helping people, creating calm in difficult situations and delivering exceptional service.

You don't necessarily need previous funeral industry experience. What matters most is your ability to connect with people, listen, stay composed under pressure and treat every family with care and respect. Full training and support will be provided.

Further Details

• Hours:8:30 am – 5:00 pm, Monday to Friday
• Employment type:Full-time
• Hourly rate:$36.50 per hour + super
• Roster:Monday to Friday, with occasional weekend roster requirements
• Development:A combination of classroom and on-the-job training

What makes this role different?

This is more than a customer service role. You'll be there for people during some of the most significant moments of their lives, helping families feel supported and ensuring their loved one's farewell is handled with dignity.

You'll build meaningful relationships with families, work alongside a supportive local team and develop specialist skills that can provide a genuinely rewarding long-term career.

Importantly, you must be comfortable working with deceased persons and supporting families who are experiencing grief and loss. You'll need to approach these situations with maturity, compassion and the utmost respect.

You'll be based in Fyshwick, ACT, and being comfortable travelling to and supporting nearby locations from time to time will be an important part of the role.

If you've worked in hospitality, events, aged care, community services, healthcare, retail, customer service or another people-focused environment, your experience could translate incredibly well.

What you'll be doing

• Meeting with families and listening carefully to their wishes
• Helping families plan and coordinate meaningful funeral services
• Conducting funeral services with professionalism, warmth and respect
• Being a calm and reassuring presence for families throughout the process
• Working respectfully and professionally around deceased persons
• Coordinating the many details behind each service to ensure everything runs smoothly
• Working closely with colleagues, clergy, celebrants and other service providers
• Supporting day-to-day operations
• Occasionally assisting at nearby locations as required
• Participating in an occasional weekend roster as required
• Maintaining high standards of care, presentation, safety and compliance
• Being part of a team that takes pride in delivering an exceptional experience for every family

You may be someone who:

• Has a natural ability to make people feel comfortable and at ease
• Is compassionate, emotionally mature and genuinely caring
• Communicates clearly and listens before responding
• Can remain calm and professional in emotionally challenging situations
• Is comfortable working with deceased persons and supporting grieving families
• Is highly organised and takes pride in getting the details right
• Can adapt to different families, cultures, beliefs and individual needs
• Is confident working both independently and as part of a team
• Is comfortable travelling to nearby locations from time to time when required
• Is available to participate in an occasional weekend roster
• Holds a current unrestricted driver's licence

Funeral industry experience is welcome, but not essential. If you have the right attitude and transferable experience, you'll be supported with structured training to learn the industry.

Why you'll love it

• Meaningful work where you can genuinely make a difference
• Full training and ongoing support – you don't need to know the funeral industry
• The stability of a full-time opportunity within an essential services industry
• A supportive and respectful local team
• A career where your people skills and life experience really matter
• The opportunity to develop specialist skills and build a rewarding long-term career

Could this be you?

Perhaps you've spent years working in hospitality and know how to look after people when emotions are high.

Perhaps you come from aged care or community services and are naturally compassionate.

Perhaps you've worked in events and are exceptional at coordinating details while staying calm when things change.

Or perhaps you're simply looking for work that feels more meaningful.

If you're a people-focused person who would find it a privilege to support grieving families and wants to do work that genuinely matters, we'd love to hear from you.

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