Funeral Administration Assistant

MAYDAY Recruitment Group; Geelong; On-site; AUD 45,000 - 55,000; Full time

Job summary

Mayday is partnering with a funeral services organisation in Geelong West to recruit an Administrative Assistant. You will provide essential administrative and coordination support to Funeral Arrangers and Conductors, helping ensure every service is delivered smoothly, respectfully, and in line with family wishes.

You will act as the first contact for families, creating a warm, professional and supportive environment, delivering exceptional service with empathy and care.

Qualifications

• Strong administrative and organisational skills.
• Calm, compassionate and empathetic customer service approach.
• Ability to handle sensitive conversations with professionalism and care.
• Excellent attention to detail and ability to juggle multiple priorities.
• Willingness to learn and work within established processes and systems.

Responsibilities

• Provide administrative and coordination support to Funeral Arrangers and Conductors.
• Be the first point of contact for families visiting the site, delivering a warm and professional experience.
• Ensure services are delivered smoothly, respectfully and in line with family wishes.

Skills

Administrative skills

Calm and empathetic service

Sensitive conversations

Attention to detail

Process adherence

Job description

Mayday is proud to be partnering with a respected and compassionate funeral services organisation in Geelong West to find an Administrative Assistant to support their busy and dedicated team.

This is a unique opportunity to work in a meaningful industry where care, empathy, and attention to detail make a real difference to families during some of life’s most difficult moments.

In this role, you will provide essential administrative and coordination support to Funeral Arrangers and Conductors, helping ensure every service is delivered smoothly, respectfully, and in line with family wishes. As the first point of contact for families walking through the door, you will play an important role in creating a warm, professional, and supportive environment, delivering exceptional service with empathy and care.

You’ll be part of a close-knit team that values professionalism, compassion, and calmness under pressure.

We are looking for someone who brings:

• Strong administrative and organisational skills
• A calm, compassionate, and empathetic approach to customer service
• The ability to manage sensitive conversations with professionalism and care
• Excellent attention to detail and ability to juggle multiple priorities
• A willingness to learn and work within established processes and systems

Previous experience in funeral services, healthcare, aged care, or high-touch customer service environments will be highly regarded, but not essential.

This is a casual opportunity offering flexibility, with the chance to contribute meaningfully to a team that supports families when they need it most.

If you’re someone who values purpose-driven work and thrives in a supportive, people-focused environment, we’d love to hear from you.