Full Time Medical Receptionist

Lumus Imaging; Brisbane; Hybrid; AUD 48,000 - 56,000; Full time

Job summary

Lumus Imaging Sandgate is seeking a Medical Receptionist to join our friendly team in a permanent, full-time role. The position is based at our Sandgate clinic with occasional travel to nearby sites for coverage.

We value exceptional customer service in a fast-paced healthcare environment and are looking for someone with strong communication, organisational and data entry skills to support our patients and clinicians.

Qualifications

• Experience in a healthcare environment is preferred.
• Excellent communication and interpersonal skills essential.
• Strong organisational abilities and attention to detail required.

Responsibilities

• Welcome patients and manage front desk enquiries to deliver exceptional service.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct incoming calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with precision.
• Liaise with patients, medical professionals, referring practitioners and internal teams.
• Process billing and related transactions (Medicare, DVA, health funds, WorkCover).

Skills

Customer service

Interpersonal Skills

Organisational skills

Data entry

Phone handling

Job description

About the role

Lumus Imaging Sandgate are seeking a Medical Receptionist to join their friendly and welcoming team. This is a permanent, full-time role (38 hours per week), working shifts between 8:00am to 4:30pm Monday - Friday.

This role is primarily based at our Sandgate clinic and will also require travel to nearby sites, including Nundah and Kippa-Ring, to provide leave and operational coverage as required.

This role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced healthcare environment.

Key Responsibilities

• Deliver exceptional customer service by welcoming patients and managing front desk enquiries.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct incoming calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with a high level of attention to detail.
• Liaise effectively with patients, medical professionals, referring practitioners, and internal teams.
• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

About You

• Previous reception, administration, or customer service experience, ideally within a healthcare environment.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accurate data entry skills.
• A professional, compassionate, and patient-focused approach.
• The ability to work effectively in a busy team environment.