Medical Receptionist

Sweeping Corporation of America; Melbourne; Hybrid; AUD 32,000 - 42,000; Part time

Job summary

Lumus Imaging in Glen Waverly, Victoria, seeks a part-time front desk receptionist to join our healthcare team. You will welcome patients, manage bookings for inpatient and outpatient imaging, and handle calls with professionalism in a fast-paced environment.

The role emphasizes exceptional customer service, accuracy in data entry, and collaboration with medical professionals and internal teams. Previous healthcare reception experience is preferred, and a compassionate, patient-focused approach

Qualifications

• Prior reception, administration, or customer service experience, preferably in healthcare.
• Excellent communication and interpersonal abilities.
• Strong organizational skills and ability to manage competing priorities.
• High attention to detail and accurate data entry.

Responsibilities

• Deliver exceptional customer service by greeting patients and handling front desk inquiries.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with attention to detail.
• Collaborate with patients, medical staff, referring practitioners and internal teams.
• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

Skills

Customer service

Communication

Teamwork

Organization

Attention to detail

Data entry

Job description

Join Lumus Imaging and become part of a team committed to improving the health and wellbeing of our people, patients, and communities. With more than 30 years of expertise in diagnostic imaging, Lumus combines clinical excellence with genuine care, creating a supportive environment where our employees can thrive.

We are currently seeking a part-time 4 days per week to join the team at Glen Waverly. This role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced healthcare environment.

Key Responsibilities

• Deliver exceptional customer service by welcoming patients and managing front desk enquiries.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct incoming calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with a high level of attention to detail.
• Liaise effectively with patients, medical professionals, referring practitioners, and internal teams.
• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

About You

• Previous reception, administration, or customer service experience, ideally within a healthcare environment.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accurate data entry skills.
• A professional, compassionate, and patient-focused approach.
• The ability to work effectively in a busy team environment.