FT Bell Captain / Porter & Valet Attendants Supervisor

Swissotel; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Swissôtel Sydney is a luxury five-star hotel seeking a Bell Captain / Porter & Valet Attendants Supervisor to lead front office Bell Captain operations. You will greet guests, know local activities, promote hotel facilities, and uphold brand standards while driving revenue and guest satisfaction.

The role requires supervisory experience in a 4–5 star hotel, a NSW driver’s licence, and the ability to work a rotating roster including evenings, weekends and public holidays.

Qualifications

• At least 1 year of experience as Supervisor in Front Office in 4 to 5 star hotel.
• Full NSW Drivers Licence.
• Have full time work right in Australia.
• Ability to work rotating roster including evening shifts, weekend and Public Holidays.

Responsibilities

• Meeting and greeting all guests at most courteous and efficient service.
• Have a detailed knowledge of what's on in Sydney and its surrounds including transport and movements.
• Promote facilities and venues to generate additional spend towards hotel’s total revenue targets.
• Live and breathe our brand standards, be the ambassador for our LQA (Leading Quality Assurance).
• A problem solver with the capability to turn challenges into opportunities.
• Flexibility to work rotation roster including weekend and public holidays.

Skills

Guest service

Front Office supervision

Customer interaction

Roster management

Job description

FT Bell Captain / Porter & Valet Attendants Supervisor

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district and boasts 369 beautifully appointed guest rooms, with newly refurbished conference rooms, spa, fitness centre, newly renovated outdoor pool, restaurant and a brand new bar.

An exciting opportunity for Front office superstar for the Bell Captain (Porter & Valet Attendants Supervisor) has just become available. This role is vital to the first impressions of the hotel. As a Bell Captain, your responsibilities includes but not limited to:

Meeting and greeting all guests at most courteous and efficient service

Have a detailed knowledge of what's on in Sydney and its surrounds including transport and movements

Promote facilities and venues to generate additional spend towards hotel’s total revenue targets

Live and breathe our brand standards, be the ambassador for our LQA (Leading Quality Assurance)

A problem solver with the capability to turn challenges into opportunities

Flexibility to work rotation roster including weekend and public holidays

About you:

At least 1 year of experienceas Supervisor in Front Office in 4 to 5 star hotel

Full NSW Drivers Licence

Have full time work right in Australia

Ability to work rotating roster including evening shifts, weekend and Public Holidays

Part Time opportunity:

We are open to discuss Part Time Opportunity (22.5 hrs to 30 hrs/week) for the right candidate.