Bell Captain

Crown Resorts; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Attractive salary package + bonus

Complimentary onsite meals

Discounts across restaurants & hotels

Job summary

Crown Resorts is seeking a Bell Services Captain for Crown Towers Hotel to lead driveway operations and ensure exceptional guest arrivals. You will oversee valet, bell and door teams, coordinating vehicle flow and luggage handling with a strong on‑floor presence.

In this fast‑paced, guest‑facing role you’ll liaise with Front Office and hotel teams, coach staff to deliver five‑star service, and maintain safety and efficiency across a 24/7 roster. NSW driver's license required.

Qualifications

• Experience in hotel guest services, valet or front office supervision.
• Strong leadership in fast-paced, high-volume environments.
• Excellent communication and problem-solving skills.
• High attention to detail and guest focus.
• Unrestricted NSW manual driver’s licence (essential).

Responsibilities

• Lead and support teams across valet, driveway and luggage operations.
• Manage vehicle flow and ensure safe, efficient guest arrivals/departures.
• Coordinate VIP and group movements, transport and logistics.
• Partner with Front Office and hotel teams for seamless service delivery.
• Coach and develop team members to deliver five-star service.

Skills

Leadership

Communication

Problem-solving

Guest-focused

Attention to detail

Driver’s license

Job description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’re seeking a Bell Services Captain at Crown Towers Hotel to lead driveway operations at Crown Sydney. In this fast‑paced, guest‑facing role, you’ll oversee valet, bell and door teams, ensuring smooth vehicle flow and exceptional arrival experiences. Acting as the link between leadership and the frontline, you’ll coordinate guest arrivals, luggage handling and transport logistics, while maintaining a strong on‑floor presence and supporting daily operations.

Some responsibilities of the role will include, but are not limited to:

• Lead and support teams across valet, driveway and luggage operations
• Manage vehicle flow and ensure safe, efficient guest arrivals/departures
• Coordinate VIP and group movements, transport and logistics
• Partner with Front Office and hotel teams for seamless service delivery
• Coach and develop team members to deliver five‑star service

About you

You’re a confident leader with a genuine passion for service excellence and guest experience. You bring strong operational awareness, high attention to detail and the ability to coordinate a fast‑paced, guest‑facing environment.

You will also bring:

• Experience in hotel guest services, valet or front office supervision
• Strong leadership in fast‑paced, high‑volume environments
• Excellent communication and problem‑solving skills
• High attention to detail and guest focus
• Unrestricted NSW manual driver’s licence (essential)

To be considered, you must hold an unrestricted NSW driver’s licence with a clean record. As we operate 24/7, you’ll need full availability across a Monday–Sunday roster.

What we offer you

• Attractive annual salary package plus bonus incentive plan
• Complimentary onsite meals, discounted parking as well as discounts across restaurants & hotels
• A supportive, inclusive workplace that values individuality, diversity and belonging

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.