Front Office Attendant - Full-Time

Crown Sydney; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Staff meals

Accommodation discounts

Uniform provided

Recognition program

Diversity & inclusion committees

Wellbeing discounts

Job summary

Crown Sydney is seeking enthusiastic Full-Time Front Office Attendants to join our iconic Barangaroo property. You will be at the heart of the guest experience, delivering exceptional service to guests, visitors and VIPs in a fast-paced, luxury hotel environment.

You’ll work a 24/7 rotating roster (including weekends and overnights) with 20-30 hours per week across 4-5 shifts, collaborating with Bell Services, Concierge, Spa, Housekeeping and Food & Beverage to create memorable stays.

Qualifications

• Customer service excellence and a passion for creating elevated guest experiences.
• Strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
• Willingness to work across a 24/7 rotating roster (including weekends and overnights).
• Availability to commit to 20-30 hours per week across 4-5 shifts.
• Interest in building a career within Front Office Operations and luxury hotels.

Responsibilities

• Check guests in and out, ensuring smooth front-desk operations.
• Allocate rooms and escort guests as required.
• Confirm and process accurate payment transactions.
• Enter guest details in Opera PMS and maintain visit history.
• Provide tailored guest experiences and collaborate with cross-functional departments.
• Answer guest queries and assist with reservations when needed.

Skills

Customer service

Communication

Flexibility

Shift work

Multitasking

Job description

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

At Crown Resorts, we create memorable experiences for our guests and meaningful careers for our people. We value passion, curiosity, and a drive to grow, and we're committed to supporting our team members to learn, develop, and thrive.

Crown Sydney is seeking enthusiastic Full-Time Front Office Attendants to join our iconic Barangaroo property. This opportunity is ideal for passionate hoteliers looking to create an exciting career within a world-class luxury hotel environment.

As part of our Front Office team, you'll be at the heart of the guest experience, delivering exceptional service to guests, visitors, and VIPs while working in a fast-paced and dynamic setting.

You'll collaborate with a range of departments including Bell Services, Concierge, Spa & Recreation, Housekeeping, Food & Beverage, and Gaming, gaining valuable exposure across our integrated resort and building a strong foundation for your hospitality career.

If you're passionate about customer service and looking for an opportunity to accelerate your career in one of Sydney's leading luxury hotels, we'd love to hear from you!

You'll be:

• Checking guests in and out, ensuring smooth front-desk operations
• Appropriately allocating rooms and escorting guests to their destination as required
• Confirming and processing accurate payment processing
• Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
• Providing tailored and elevated guest experiences, collaborating with cross-functional departments
• Answering guest queries and offering assistance when guests may require additional support
• Assisting in the reservation processes where required

You'll bring:

• A customer-oriented mindset and a passion for creating elevated guest experiences
• Strong interest in creating a career within Front Office Operations and luxury hotels
• Flexibility to work across a 24/7 rotating roster (including weekends and overnights)
• Availability to commit to 20-30 hours per week across 4-5 shifts
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment

On offer to you:

• Competitive hourly rate of $30.26 per hour + penalties + super
• Opportunity to learn from seasoned hotel leaders who will give you the chance to progress
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that's washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown's group-wide recognition and awards program
• Opportunity to contribute to Crown's community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.