Frontline Supervisor

YMCA Victoria; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Career progression

Facility access for all centres

Health & wellness programs

Employee discounts

Counselling and support services

Complimentary flu shots

Job summary

YMCA Aquatic and Event Services Ltd is seeking a Frontline Supervisor (Casual) to lead the frontline team at our Oaklands Park / North Adelaide venues. You will oversee reception, membership services and customer interactions, guiding MSOs and CSOs to deliver outstanding service and drive sales and retention.

The successful candidate will bring strong customer service, conflict resolution, and CRM basics, with flexibility to cover shifts.

Qualifications

• Exceptional customer service and problem solving skills.
• Confident conflict resolution abilities.
• Sales and customer service experience, preferably in fitness.
• Proficient with MS Office – Outlook, Word, Excel.
• Experience handling cash, POS and EFTPOS transactions.
• Basic knowledge of CRM systems.
• Flexible to pick up extra shifts as required.
• Reliable and able to work autonomously.
• Confident, enthusiastic and team-oriented.
• Willing to coach junior staff.
• Commitment to professional presentation.

Responsibilities

• Oversee day-to-day frontline operations at reception and membership services.
• Provide hands-on support to MSOs and CSOs to ensure service excellence.
• Manage enquiries, sales and retention activities.
• Ensure staff deliver high-quality customer service.
• Coach and mentor junior staff as needed.

Skills

Customer service

Conflict resolution

Sales experience

MS Office

Cash handling

CRM basics

Flexibility

Autonomy

Professional presentation

Team coaching

Education

National Police Check

Working with Children Check

First Aid & CPR

Chief Fire Warden

Tools

CRM systems

MS Office

POS/EFTPOS systems

Job description

• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

Frontline Supervisor - Casual

The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions. This role provides hands‑on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.

Essential Criteria

• Exceptional customer service. With the ability to problem solve and communicate effectively with customers and team members.
• Confident conflict resolution skills.
• Strong sales and customer service background preferable in the fitness industry.
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.
• Experience with handling cash, point of sale and EFTPOS transactions.
• Basic knowledge of CRM systems and customer management tools.
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Confident & enthusiastic
• Have a willingness to support others, work cooperatively as part of a team and be adaptable.
• Ability to coach and mentor junior staff.
• Be self‑motivated with excellent personal presentation and a positive and professional attitude

Desirable Criteria

• Previous experience working as a supervisor in a team environment, fostering a positive & professional culture.
• Must have a pro‑active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Confident, positive disposition
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification
• Current Chief Fire Warden Certification

Benefits

• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

Child Safety; SSALC/Y Aquatic s committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services Ltd are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.