Aquatics Frontline Supervisor - Customer Service Leader

YMCA Victoria; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Career progression

Facility access for all centres

Health & wellness programs

Employee discounts

Counselling and support services

Complimentary flu shots

Job summary

YMCA Aquatic and Event Services Ltd is seeking a Frontline Supervisor (Casual) to lead the frontline team at our Oaklands Park / North Adelaide venues. You will oversee reception, membership services and customer interactions, guiding MSOs and CSOs to deliver outstanding service and drive sales and retention.

The successful candidate will bring strong customer service, conflict resolution, and CRM basics, with flexibility to cover shifts.

Qualifications

• Exceptional customer service and problem solving skills.
• Confident conflict resolution abilities.
• Sales and customer service experience, preferably in fitness.
• Proficient with MS Office – Outlook, Word, Excel.
• Experience handling cash, POS and EFTPOS transactions.
• Basic knowledge of CRM systems.
• Flexible to pick up extra shifts as required.
• Reliable and able to work autonomously.
• Confident, enthusiastic and team-oriented.
• Willing to coach junior staff.
• Commitment to professional presentation.

Responsibilities

• Oversee day-to-day frontline operations at reception and membership services.
• Provide hands-on support to MSOs and CSOs to ensure service excellence.
• Manage enquiries, sales and retention activities.
• Ensure staff deliver high-quality customer service.
• Coach and mentor junior staff as needed.

Skills

Customer service

Conflict resolution

Sales experience

MS Office

Cash handling

CRM basics

Flexibility

Autonomy

Professional presentation

Team coaching

Education

National Police Check

Working with Children Check

First Aid & CPR

Chief Fire Warden

Tools

CRM systems

MS Office

POS/EFTPOS systems

Job description

YMCA Aquatic and Event Services Ltd is seeking a Frontline Supervisor (Casual) to lead the frontline team at our Oaklands Park / North Adelaide venues. You will oversee reception, membership services and customer interactions, guiding MSOs and CSOs to deliver outstanding service and drive sales and retention.

The successful candidate will bring strong customer service, conflict resolution, and CRM basics, with flexibility to cover shifts.