Frontline Supervisor

YMCA Aquatic and Events Services Ltd; Adelaide; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Access to all centre facilities

Employee Health & Wellness Programs

Employee discounts

Employee Assistance Program

Complimentary annual flu shots

Resumo da oferta

YMCA Aquatic and Event Services Ltd is seeking a Frontline Supervisor to manage reception, membership services and customer interactions across Adelaide facilities. You will support MSOs and CSOs to ensure exceptional service while driving enquiries, sales and retention.

The role requires supervisory experience, strong team leadership, and a pro-active mindset with a focus on reliability and data accuracy.

Qualificações

• Must-have frontline supervisory experience in a team setting.
• Current National Police and Working with Children Checks required.
• Provide First Aid and CPR Certification required.

Responsabilidades

• Oversee day-to-day frontline team operations at reception, membership services and customer interactions.
• Support MSOs and CSOs to deliver exceptional service and handle enquiries, sales and retention.

Conhecimentos

Customer service

Sales experience

Microsoft Office

Cash handling

CRM systems

Team leadership

Coaching/mentoring

Reliability

Autonomy

Attention to detail

Data entry

Work under pressure

Formação académica

National Police Check

Working with Children Check

First Aid and CPR

Ferramentas

Microsoft Office (Outlook/Word/Excel)

CRM systems

Descrição da oferta de emprego

• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions. This role provides hands-on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.

• Exceptional customer service. With the ability to problem solve and communicate effectively with customers and team members.
• Strong sales and customer service background preferable in the fitness industry.
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.
• Experience with handling cash, point of sale and EFTPOS transactions.
• Basic knowledge of CRM systems and customer management tools.
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Have a willingness to support others, work cooperatively as part of a team and be adaptable.
• Ability to coach and mentor junior staff.
• Be self-motivated with excellent personal presentation and a positive and professional attitude
• Previous experience working as a supervisor in a team environment, fostering a positive & professional culture.
• Must have a pro-active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification
• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

YMCA Aquatic and Event Services Ltd are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

Please Note: Interviews may commence before the closing date.