Frontline Security & Customer Care (Casual, Mon–Fri)

Certis-f2763f46; Cairns Regional; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Flexible casual employment

Mon-Fri day shifts

Career development program

Retail discounts and wellbeing support

Job summary

Certis Security Australia is seeking a friendly, professional security officer for a casual, customer-facing role in Cairns, QLD. You will greet visitors, monitor access, and maintain a safe environment while delivering excellent service in a public-facing setting.

Role is Monday to Friday day shifts with no nights or weekends. You will use strong communication and reporting skills, comply with site procedures, and support emergency procedures as required.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.
• Ability to work independently and follow site procedures.
• Flexible availability and reliability.
• Ability to remain calm and professional in fast-paced or sensitive environments.

Responsibilities

• Managing access points and maintaining a safe and secure environment.
• Monitoring customer movements throughout the site.
• Delivering exceptional customer service and assistance.
• Identifying and responding appropriately to security incidents.
• De-escalating challenging situations in a calm and professional manner.
• Supporting emergency response procedures when required.
• Conducting security checks and maintaining site compliance.
• Completing incident reports and daily activity records.
• Building positive relationships with staff, customers and members of the public.
• Maintaining a strong safety-first approach at all times.

Skills

Customer service

Security

Public-facing role

Communication skills

Interpersonal skills

Conflict management

Independent work

Flexible hours

Reliability

Calm under pressure

Education

QLD Security Licence (Unarmed & Crowd Control)

First Aid Certificate & CPR

Work rights in Australia

National Police Check

Job description

Certis Security Australia is seeking a friendly, professional security officer for a casual, customer-facing role in Cairns, QLD. You will greet visitors, monitor access, and maintain a safe environment while delivering excellent service in a public-facing setting.

Role is Monday to Friday day shifts with no nights or weekends. You will use strong communication and reporting skills, comply with site procedures, and support emergency procedures as required.