Security Officer

Certis Group; Townsville City; On-site; AUD 33,000 - 44,000; Part time

Job summary

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This casual role offers weekday day shifts and a frontline position focused on safety, customer service and professional conduct.

You will manage access points, monitor movements, respond to incidents and deliver an exceptional experience while upholding site procedures and security protocols.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.

Responsibilities

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

Skills

Customer service

Communication

Conflict management

Attention to detail

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

We are seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Townsville and Aitkenvale, QLD

Key Responsibilities

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

About You

• Previous experience in customer service, security or a public-facing role
• Strong communication and interpersonal skills
• Ability to manage conflict and difficult situations professionally
• Excellent customer service focus and professional presentation
• Strong attention to detail and reporting skills