Frontline Security & Customer Service Officer - Bundaberg

Certis Group; Bundaberg; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible casual employment

Mon-Fri roster with no regular nights

Public-facing environment

Career development: High Potential

Retail discounts and wellbeing support

Inclusive team culture

Job summary

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Bundaberg, Queensland. This casual frontline role emphasizes professionalism, customer service, and strict adherence to site procedures.

Shifts are Monday to Friday during business hours with no nights or weekends. You will manage access, assist visitors, conduct security checks, and respond to incidents while delivering a respectful, safe environment.

Qualifications

• Experience in customer service, security or public-facing roles.
• Strong communication and interpersonal skills.
• Ability to manage conflict calmly and professionally.
• Excellent customer service focus and professional presentation.
• Attention to detail and reporting skills.
• Ability to follow site procedures and work independently.
• Flexible availability (Mon-Fri) with day shifts.

Responsibilities

• Managing access points and maintaining a safe and secure environment.
• Monitoring customer movements throughout the site.
• Delivering exceptional customer service and assistance.
• Identifying and responding appropriately to security incidents.
• De-escalating challenging situations in a calm and professional manner.
• Supporting emergency response procedures when required.
• Conducting security checks and maintaining site compliance.
• Completing incident reports and daily activity records.
• Building positive relationships with staff, customers and members of the public.
• Maintaining a strong safety-first approach at all times.

Skills

Customer service

Communication

Conflict management

Professional presentation

Detail oriented

Job description

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Bundaberg, Queensland. This casual frontline role emphasizes professionalism, customer service, and strict adherence to site procedures.

Shifts are Monday to Friday during business hours with no nights or weekends. You will manage access, assist visitors, conduct security checks, and respond to incidents while delivering a respectful, safe environment.