Frontline Customer Service & Sales Officer

Gpc Asia Pacific; Gold Coast City; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

Leave loading 17.5%

Wellbeing programs

Professional development

Work-life balance

Inclusive culture

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to be the first point of contact for residents, businesses and visitors, delivering high-quality service.

The role combines customer service, administration and financial transactions across front counter, call centre and digital channels, with an emphasis on accuracy, problem solving and clear communication to support essential local government services and community connections.

Qualifications

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

Responsibilities

• Assist residents, businesses and visitors access Council services with confidence across multiple channels.
• Contribute to customer experiences by delivering accurate information and efficient service.
• Handle customer service, administration and financial transaction processing to support local government services.

Skills

Customer service

Administration

Communication skills

Interpersonal skills

Prioritisation

Job description

Bundaberg Regional Council is seeking a Customer Service Officer to be the first point of contact for residents, businesses and visitors, delivering high-quality service.

The role combines customer service, administration and financial transactions across front counter, call centre and digital channels, with an emphasis on accuracy, problem solving and clear communication to support essential local government services and community connections.