Frontline Customer Service & Admin Officer

Gpc Asia Pacific; Gold Coast City; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

Employee assistance program

Career development

Healthy work-life balance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to assist residents, businesses and visitors with council services across front counter, call centre and digital channels. The role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

You will contribute to positive customer experiences, support delivery of local government services, and help strengthen community connections.

Qualifications

• Experience providing high-quality customer service and administration support in a busy environment.

Responsibilities

• Assist residents, businesses and visitors to access Council services across front counter, call centre and digital channels.
• Perform administration tasks and processing of financial transactions to resolve enquiries efficiently.
• Deliver excellent customer experiences and build strong community relationships.

Skills

Customer service

Administration

Communication

Problem solving

Job description

Bundaberg Regional Council is seeking a Customer Service Officer to assist residents, businesses and visitors with council services across front counter, call centre and digital channels. The role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

You will contribute to positive customer experiences, support delivery of local government services, and help strengthen community connections.