Community Services Concierge | Front Desk & Call Center

Junee Southern Cross; Gold Coast City; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

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Wellbeing program

Professional development

Work-life balance

Inclusive culture

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to be the frontline contact for residents, businesses and visitors accessing Council services. The role blends customer service, administration and financial transactions to support essential local government functions.

Based in the Bundaberg Region, the position offers a temporary 7-month full-time contract with salary of 76,216 AUD per annum plus super and benefits.

Qualifications

• Experience providing high-quality customer service in a busy environment.
• Strong communication and interpersonal skills with diverse customers.
• Ability to manage competing priorities and maintain accuracy under pressure.
• Positive, professional and collaborative approach to administration and service delivery.

Responsibilities

• Serve as the first point of contact for residents, businesses and visitors accessing Council services.
• Process enquiries across front counter, call centre and digital channels.
• Perform administration and financial transaction processing to ensure enquiries are resolved efficiently.

Skills

Customer service

Administration support

Communication

Problem solving

Stakeholder engagement

Job description

Bundaberg Regional Council is seeking a Customer Service Officer to be the frontline contact for residents, businesses and visitors accessing Council services. The role blends customer service, administration and financial transactions to support essential local government functions.

Based in the Bundaberg Region, the position offers a temporary 7-month full-time contract with salary of 76,216 AUD per annum plus super and benefits.