Customer Service Officer - Front Desk & Admin (Temp FT)

The Good Guys; Bundaberg; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice options

17.5% leave loading

9-day fortnight roster

Fitness Passport

Wellbeing support programs

Study assistance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer (Temporary Full-Time) to provide exceptional service across front counter, call centre and digital channels. This role handles customer enquiries, administration and simple financial transactions, contributing to a positive community experience.

The role is temporary for seven months, offering a supportive environment, competitive pay and benefits, with opportunities for development within an inclusive team.

Qualifications

• Experience providing high-quality customer service in a busy environment.
• Strong communication and interpersonal skills with a diverse range of customers and stakeholders.
• Ability to manage competing priorities, work under pressure and maintain accuracy in a fast-paced environment.
• Positive, professional and collaborative approach across administration and service delivery functions.

Responsibilities

• Serve as a first point of contact for residents, businesses and visitors accessing Council services.
• Assist across front counter, call centre and digital channels to ensure efficient, accurate enquiries.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Job description

Bundaberg Regional Council is seeking a Customer Service Officer (Temporary Full-Time) to provide exceptional service across front counter, call centre and digital channels. This role handles customer enquiries, administration and simple financial transactions, contributing to a positive community experience.

The role is temporary for seven months, offering a supportive environment, competitive pay and benefits, with opportunities for development within an inclusive team.