Frontline Customer Service Officer — 9-Day Fortnight

Bundaberg Regional Council; Queensland; Sur place; AUD 56 000 - 72 000; Plein temps

Avantages offerts par ce poste

Salary sacrifice

Leave loading 17.5%

9-day fortnight

Wellbeing support

Career development

Diversity & inclusion

Résumé du poste

Bundaberg Regional Council is seeking a Customer Service Officer on a temporary full-time basis to be the first point of contact for residents, businesses and visitors.

You'll handle inquiries across front counter, phone and digital channels, process transactions, and help deliver essential local government services with a focus on accuracy and friendly, inclusive service.

Join a supportive team in a region known for its community spirit and growing opportunities.

Qualifications

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• Ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• Positive, professional and collaborative approach, with flexibility to support a variety of administration and service delivery functions.

Responsabilités

• Assist residents, businesses and visitors access Council services with confidence.
• Provide front counter, call centre and digital channel support.
• Process financial transactions accurately to support service delivery.
• Build relationships and provide accurate information to strengthen community connections.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Bundaberg Regional Council is seeking a Customer Service Officer on a temporary full-time basis to be the first point of contact for residents, businesses and visitors.

You'll handle inquiries across front counter, phone and digital channels, process transactions, and help deliver essential local government services with a focus on accuracy and friendly, inclusive service.

Join a supportive team in a region known for its community spirit and growing opportunities.