Customer Service Officer — 7-Month Temporary FT (Frontline Govt)

Bundaberg Regional Council; Sharon; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

17.5% leave loading

9-day fortnight roster

Fitness Passport

Wellbeing support programs

Professional development & study help

Healthy work-life balance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time 7‑month term. The successful candidate will be the first point of contact for residents, businesses and visitors, assisting with Council services and processing basic financial transactions.

Based in the Bundaberg Region, the role offers an attractive remuneration package with 17.5% leave loading, a 9‑day fortnight roster and wellbeing support.

Qualifications

• Experience providing high-quality customer service and administration support in a busy, front-facing environment.
• Strong communication and interpersonal skills with diverse customers and stakeholders.
• Ability to manage competing priorities, work under pressure, and maintain accuracy.
• Proactive, collaborative, and flexible approach to administration and service delivery.

Responsibilities

• Be the first point of contact for residents, businesses and visitors accessing Council services.
• Process enquiries and basic financial transactions accurately and efficiently.
• Work across front counter, call centre and digital channels to deliver positive customer experiences.
• Support administrative functions and contribute to service delivery improvements.

Skills

Customer Service

Administration support

Communication

Prioritization

Job description

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time 7‑month term. The successful candidate will be the first point of contact for residents, businesses and visitors, assisting with Council services and processing basic financial transactions.

Based in the Bundaberg Region, the role offers an attractive remuneration package with 17.5% leave loading, a 9‑day fortnight roster and wellbeing support.