Customer Service Officer — Front Desk & Call Centre (Temp 7mo)

Bupa Australia; Gold Coast City; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

Leave loading 17.5%

Wellbeing programs

Study assistance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer for the Bundaberg Region. The role combines customer service, administration and financial transaction processing across front counter, call centre and digital channels to deliver efficient services.

The successful candidate will provide high-quality client support, maintain accurate records and contribute to a positive, inclusive workplace. The role is temporary full-time for seven months, with benefits including superannuation

Qualifications

• Experience providing high-quality customer service in a busy environment.
• Administration support experience is required to manage enquiries and transactions.
• Excellent verbal and written communication with a diverse range of customers.

Responsibilities

• Handle front counter and call centre enquiries with professionalism.
• Assist residents, businesses and visitors to access Council services.
• Process financial transactions accurately across channels (in-person, phone, digital).

Skills

Customer service experience

Administration support

Communication skills

Job description

Bundaberg Regional Council is seeking a Customer Service Officer for the Bundaberg Region. The role combines customer service, administration and financial transaction processing across front counter, call centre and digital channels to deliver efficient services.

The successful candidate will provide high-quality client support, maintain accurate records and contribute to a positive, inclusive workplace. The role is temporary full-time for seven months, with benefits including superannuation