Customer Service Specialist - Front Desk & Digital (Temp)

Worklocker; Sharon; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

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Wellbeing programs

Professional development

Job summary

Bundaberg Regional Council, Bundaberg Region, is seeking a Customer Service Officer for a temporary full-time (7 months) role. You will be a key contact for residents, businesses and visitors, handling inquiries and transactions across front counter, phone and digital channels.

The role combines customer service with administration and financial processing, contributing to high-quality service delivery and a positive community experience.

Qualifications

• Experience providing high-quality customer service and administration support in a busy environment.
• Strong communication and interpersonal skills to engage diverse customers.
• Ability to manage priorities and stay accurate in a fast-paced setting.
• Positive, professional and collaborative approach to administration tasks.

Responsibilities

• Every interaction matters. You’ll be one of the first points of contact for our community, helping residents access Council services with confidence and ensuring inquiries are resolved efficiently.
• Across front counter, call centre and digital channels, you’ll support positive customer experiences and the delivery of local government services.

Skills

Customer service

Job description

Bundaberg Regional Council, Bundaberg Region, is seeking a Customer Service Officer for a temporary full-time (7 months) role. You will be a key contact for residents, businesses and visitors, handling inquiries and transactions across front counter, phone and digital channels.

The role combines customer service with administration and financial processing, contributing to high-quality service delivery and a positive community experience.