Frontline Council Service Advisor

TLH Recruitment; Sydney; In loco; AUD 46.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fortnightly pay cycle

Workplace Wellbeing Program

Dedicated consultants

Team recognition

Descrizione del lavoro

MCJ Appointments is seeking a Customer Service Officer to help residents, businesses and other customers in a busy council environment. You will support the contact centre, front counter and administration team with accurate, practical advice and record-keeping.

Role requires strong communication, empathy and problem-solving, plus comfort with multiple computer systems and prioritising tasks with independence. 3-month contract with extension potential.

Competenze

• Experience in a busy, multi-channel customer service role.
• Clear communication, empathy and strong problem-solving skills.
• Confidence using several computer systems at once.
• Ability to prioritise, work independently and maintain accurate records.

Mansioni

• Responding to calls and face-to-face enquiries about Council services.
• Recording requests, applications and complaints in the CRM.
• Working towards resolving enquiries at the first point of contact.
• Processing front counter transactions, including payments.
• Supporting administrative tasks and working with other Council teams.

Conoscenze

Multi-channel customer service

Clear communication

Problem solving

Record keeping

CRM system

Formazione

Relevant customer service or administration qualification

Strumenti

CRM software

Descrizione del lavoro

MCJ Appointments is seeking a Customer Service Officer to help residents, businesses and other customers in a busy council environment. You will support the contact centre, front counter and administration team with accurate, practical advice and record-keeping.

Role requires strong communication, empathy and problem-solving, plus comfort with multiple computer systems and prioritising tasks with independence. 3-month contract with extension potential.