Customer Contact Officer

Maxima Recruitment Services; Caloundra; On-site; AUD 44,000 - 61,000; Full time

Benefits offered by this job

Casual work

Superannuation

12-month assignment

Flexible hours

Job summary

Maxima Recruitment Services is seeking experienced Customer Contact Officers for a well-known local Council in Caloundra, Australia. This is a 12-month assignment commencing mid-November, with shifts Monday to Friday and flexible hours.

The role offers casual hourly pay of $38.05 plus super, with up to 38 hours per week in peak periods. You'll be the first point of contact across phone, face-to-face, email and online channels, delivering excellent customer service and accurate information while

Qualifications

• Outstanding customer service and communication skills.
• Strong computer literacy and ability to learn multiple systems.
• Attention to detail and problem-solving skills.
• A positive, team-focused attitude and resilience in a fast-paced environment.
• Flexibility to work across Council locations and varying hours.

Responsibilities

• Provide information and process requests via telephone, in person, email and online channels.
• Deliver excellent customer service and accurate information across council services.
• Assist customers and handle requests while maintaining high service standards.

Skills

Customer service

Communication skills

Computer literacy

Problem-solving

Team-focused

Flexibility

Resilience

Tools

CRM systems

MS Office

Job description

Maxima's Recruitment Services are on the hunt for experienced Customer Contact Officers for their client, a well-known local Council. There are several positions due to commence mid-November with 12-month assignments for the right candidates. Work Monday - Friday, flexible hours with a casual hourly pay of $38.05 + super.

About the Role

Customer Contact Officers are often the first point of contact for our community and play an important role in delivering exceptional customer service across a wide range of Council services. The role involves assisting customers via telephone, face-to-face interactions, email and online channels, while providing accurate information, processing requests and delivering positive customer experiences.

Shifts are generally between 4 and 8 hours, Monday to Friday, with rostered hours based on operational requirements. Customer Contact Officers may work up to 38 hours per week during peak periods.

Due to the seasonal nature of work you will be flexible to work increased hours during peak periods - January to March and July to October.

We are seeking candidates who demonstrate:

• Outstanding customer service and communication skills
• Strong computer literacy and the ability to learn multiple systems
• Attention to detail and problem-solving skills
• A positive, team-focused attitude
• Resilience and adaptability in a fast-paced environment
• A genuine commitment to helping customers and delivering service excellence
• Flexibility to work across Council's Customer Contact locations as required
• Employment Conditions and Availability Expectations

We are seeking candidates who demonstrate:

• Outstanding customer service and communication skills
• Strong computer literacy and the ability to learn multiple systems
• Attention to detail and problem-solving skills
• A positive, team-focused attitude
• Resilience and adaptability in a fast-paced environment
• A genuine commitment to helping customers and delivering service excellenceFlexibility to work across Council's Customer Contact locations as required
• Employment Conditions and Availability Expectations

We are looking for candidates who are seeking regular casual work who can provide flexibility, reliability and willingness to support operational needs throughout the year.