Customer Service Assistant - Casual

Narrabri Shire Council; Narrabri Shire Council; On-site; AUD 45,000 - 65,000; Full time

Job summary

Narrabri Shire Council is seeking a customer service professional to join our friendly team. You will interact with residents and visitors, handle front counter and phone enquiries, and provide administrative support across Council functions.

The role rewards a positive attitude, clear communication, and a commitment to high-quality customer experiences in a busy environment. You will work with diverse people and contribute to our family-friendly, collaborative workplace culture.

Qualifications

• Customer-focused and organised professional who enjoys helping people and delivering exceptional service.
• Strong communication skills and a positive attitude.
• Ability to build effective relationships with a diverse range of people.

Responsibilities

• Provide professional customer service and administrative support across Council functions.
• Assist residents, visitors and internal stakeholders through front counter services and telephone enquiries.
• Distribute enquiries received through Council's customer service channels.

Skills

Customer service

Communication

Organisation

Relationship building

Job description

This role is ideal for someone who enjoys interacting with people, thrives in a busy environment and takes pride in delivering high-quality customer experiences.

Key responsibilities

• Reporting to theCustomer Service Team Leader, you will provide professional customer service and administrative support across a wide range of Council functions.
• You will be responsible for assisting residents, visitors and internal stakeholders through front counter services, telephone enquiries, correspondence management and administrative support activities.
• Provide exceptional front counter and telephone customer service.
• Respond to and distribute enquiries received through Council's customer service channels.

What you need

• Most importantly, you will demonstrate a commitment to our Council values and contribute to our family-friendly, collaborative and progressive workplace culture.
• You are a customer-focused and organised professional who enjoys helping people and delivering exceptional service.
• With experience in a customer service and/or administrative environment, you have strong communication skills, a positive attitude and the ability to build effective relationships with a diverse range of people.