Frontline Service Officer

Intro Recruitment Solutions; Moranbah; On-site; AUD 55,000 - 75,000; Full time

Job summary

Intro Recruitment Solutions in Moranbah, QLD, is seeking a versatile librarian services and community engagement officer on a contract basis. The role combines customer service, administration and library duties with opportunities to engage residents and local groups.

You will support payments processing, bookings and program delivery in a local government environment. The position offers varied responsibilities, training and development within a supportive team, with potential contract

Qualifications

• Experience in delivering front-line customer service.
• Administration duties including data entry and records management.
• Ability to engage with residents and community groups.

Responsibilities

• Provide professional face-to-face and telephone customer service
• Respond to customer enquiries and process service requests
• Process payments, receipting and documentation accurately
• Manage facility bookings and administrative support functions
• Deliver library services including loans, returns and member support
• Assist with community programs, events and engagement activities
• Maintain accurate records, data entry and reporting requirements
• Promote Council services, resources and community initiatives

Skills

Customer service

Administration

Community engagement

Library services

Education

Cert/Diploma in library services or related field

Job description

Intro Recruitment Solutions – Moranbah QLD

Contract

1d ago , from Intro Recruitment Solutions

Middlemount, Dysart, Clermont, and Nebo Locations!

What's on Offer?

• Be the face of Council and make a genuine impact within the local community
• Diverse role combining customer service, administration, library services and community engagement
• Supportive team environment with ongoing training and career development opportunities
• Opportunity to build meaningful relationships with residents and community groups
• Stable local government position with variety, autonomy and purpose

Key Responsibilities:

• Provide professional face-to-face and telephone customer service
• Respond to customer enquiries and process service requests
• Process payments, receipting and documentation accurately
• Manage facility bookings and administrative support functions
• Deliver library services including loans, returns and member support
• Assist with community programs, events and engagement activities
• Maintain accurate records, data entry and reporting requirements
• Promote Council services, resources and community initiatives

Highly Desirable:

• Previous local government experience
• Community services or library experience
• Experience processing payments and customer enquiries
• Blue Card or ability to obtain one
• Qualifications in customer service, business administration, library services or a related field

Additional information

• Varied role combining customer service, administration and library services
• Make a genuine impact within local communities
• Contract with possibilty to extend