Customer Service Officer

TLH Recruitment; Sydney; On-site; AUD 46,000 - 66,000; Full time

Benefits offered by this job

Fortnightly pay cycle

Workplace Wellbeing Program

Dedicated consultants

Team recognition

Job summary

MCJ Appointments is seeking a Customer Service Officer to help residents, businesses and other customers in a busy council environment. You will support the contact centre, front counter and administration team with accurate, practical advice and record-keeping.

Role requires strong communication, empathy and problem-solving, plus comfort with multiple computer systems and prioritising tasks with independence. 3-month contract with extension potential.

Qualifications

• Experience in a busy, multi-channel customer service role.
• Clear communication, empathy and strong problem-solving skills.
• Confidence using several computer systems at once.
• Ability to prioritise, work independently and maintain accurate records.

Responsibilities

• Responding to calls and face-to-face enquiries about Council services.
• Recording requests, applications and complaints in the CRM.
• Working towards resolving enquiries at the first point of contact.
• Processing front counter transactions, including payments.
• Supporting administrative tasks and working with other Council teams.

Skills

Multi-channel customer service

Clear communication

Problem solving

Record keeping

CRM system

Education

Relevant customer service or administration qualification

Tools

CRM software

Job description

MCJ Appointments is seeking a Customer Service Officer who enjoys helping people and can deliver clear, accurate advice in a busy council environment.
You’ll support residents, businesses and other customers across the contact centre, front counter and administration team. Every day will bring different enquiries, so you’ll need to listen carefully, find practical solutions and keep accurate records.

What you’ll be doing

• Responding to calls and face-to-face enquiries about Council services
• Recording requests, applications and complaints in the CRM
• Working towards resolving enquiries at the first point of contact
• Processing front counter transactions, including payments
• Supporting administrative tasks and working with other Council teams

What you’ll bring

• Experience in a busy, multi-channel customer service role
• Clear communication, empathy and strong problem-solving skills
• Confidence using several computer systems at once
• The ability to prioritise, work independently and maintain accurate records

Council experience, cash handling experience and a relevant customer service or administration qualification would be an advantage.

At MCJ Appoitments, we value our team members highly. In addition to the benefits of your new employer, we offer you:

• A fortnightly pay cycle giving you access to your wages sooner rather than later
• A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
• Dedicated consultants to give you all-around support
• Be recognised as part of the team, and not just a number

At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity.

We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability..

Additional information

• Local Council
• 3 month contract with possible extension
• $40.61 per hour + Super