Frontline Client Services Officer - Not-for-Profit

Ourmob.com.au Chemistry Pty; Port Macquarie; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Salary packaging options

Employee assistance program

Paid leave benefits

Job summary

Interrelate, a not-for-profit organisation, seeks a highly organised frontline administrator to support reception and client services across Port Macquarie and Taree. You will coordinate appointments, handle referrals, and connect clients to needed services with discretion and excellent customer service.

The role is a fixed-term part-time contract until 30 June 2027, offering 52.5 hours per fortnight at an hourly rate of $40.85 plus superannuation.

Qualifications

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or client service environment.
• Strong client service focus with ability to work with diverse backgrounds, including children.
• Highly developed administrative, organisational and multitasking skills.
• High level of computer literacy and familiarity with MS Office and CRM systems.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide frontline administrative support and reception duties.
• Coordinate appointments and referrals within community services.
• Deliver high-quality customer service and assist clients to access services.
• Maintain discretion when handling sensitive information.
• Liaise across Port Macquarie and Taree offices.

Skills

Front-line admin

Customer service

Communication

Confidentiality

Tools

MS Office

CRM systems

Job description

Interrelate, a not-for-profit organisation, seeks a highly organised frontline administrator to support reception and client services across Port Macquarie and Taree. You will coordinate appointments, handle referrals, and connect clients to needed services with discretion and excellent customer service.

The role is a fixed-term part-time contract until 30 June 2027, offering 52.5 hours per fortnight at an hourly rate of $40.85 plus superannuation.