Officer - Client Services

Ourmob.com.au Chemistry Pty; Port Macquarie; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Salary packaging options

Employee assistance program

Paid leave benefits

Job summary

Interrelate, a not-for-profit organisation, seeks a highly organised frontline administrator to support reception and client services across Port Macquarie and Taree. You will coordinate appointments, handle referrals, and connect clients to needed services with discretion and excellent customer service.

The role is a fixed-term part-time contract until 30 June 2027, offering 52.5 hours per fortnight at an hourly rate of $40.85 plus superannuation.

Qualifications

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or client service environment.
• Strong client service focus with ability to work with diverse backgrounds, including children.
• Highly developed administrative, organisational and multitasking skills.
• High level of computer literacy and familiarity with MS Office and CRM systems.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide frontline administrative support and reception duties.
• Coordinate appointments and referrals within community services.
• Deliver high-quality customer service and assist clients to access services.
• Maintain discretion when handling sensitive information.
• Liaise across Port Macquarie and Taree offices.

Skills

Front-line admin

Customer service

Communication

Confidentiality

Tools

MS Office

CRM systems

Job description

• Established not-for-profit organisation with 100 years of trusted expertise
• Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years
• Fixed-term contract until 30 June 2027, 52.5 hrs per fortnight

ABOUT THE ROLE

We are seeking a highly organised and client-focused professional who is passionate about delivering exceptional frontline administrative support.

With a background in community services, social services, or a similar client-focused environment, you will have experience managing reception and administrative functions, coordinating appointments, facilitating referrals, delivering outstanding customer service, and connecting clients to the services they need.

Your ability to communicate effectively, manage competing priorities, and maintain discretion when handling sensitive information will contribute to your success in this role.

Location:Port Macquarie & Taree. Successful candidate must be available to work across both offices

Employment Type:Fixed term Part-time contract until 30 June 2027

Hours of Work:52.5 hours per fortnight, 9am to 5pm

Days of Work:Can be negotiated at interview

Hourly Rate:$40.85 per hour, plus superannuation

ROLE REQUIREMENTS

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation, or other client service environment with a strong client focus
• Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
• Highly developed administrative, organisational and multi-tasking skills
• High level of computer literacy and comfortable with MS Office applications and using CRM systems
• Ability to deal with personal and sensitive subject matter and maintain confidentiality
• Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
• Good written and verbal communication skills, numeracy skills, following procedures, and with a focus on detail and ensuring accuracy
• Driver's License and own vehicle is required

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided link interrelate.connxcareers.com/Job/ViewJobs

ABOUT US

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER

• Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• Additional days of paid leave on top of the standard leave entitlements
• Supportive and collaborative team environment

Closing Date: Friday, 6 November 2026

If you have any questions regarding this position, please email [e-mail]

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at [e-mail] and we will organise for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks.

Interrelate services are funded by the Australian Government.