Client Services Officer

ORS Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Equipment & workstation setup

Multi-disciplinary team approach

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group seeks an enthusiastic Administration Officer to join our Port Macquarie office with 20+ staff on site. You will support our national administration team and help with everyday business functions, Monday through Friday.

Your duties include handling telephone enquiries, bookings for NDIS services, front-of-house tasks, referrals allocation, site presentation, and data entry. We value attention to detail and strong communication across stakeholders.

Qualifications

• Administration or reception experience preferred.
• Strong customer service focus.
• Excellent communication skills with internal and external stakeholders.
• Excellent attention to detail, organisational and time management skills.
• Ability to work well in a team.
• Willing to undergo National Police Check.
• Hold or be willing to obtain Working with Children or Vulnerable Person check.

Responsibilities

• Managing incoming telephone enquiries.
• Managing bookings and rescheduling for NDIS services.
• Front of house duties for the office, greeting clients & customers.
• Allocating new referrals to appropriate clinicians based on experience, location and skill set.
• Ownership of site presentation, cleanliness and events preparation.
• Completing site audits as required.
• Creating and updating electronic records for existing clients.
• Assisting with reporting as required.
• Other additional administration duties as required.

Skills

Administration

Reception

Customer service

Communication

Attention to detail

Time management

Teamwork

Police check

Working with Children Check

Job description

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.