Client Services & Front Desk Coordinator (NDIS)

ORS Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Equipment & workstation setup

Multi-disciplinary team approach

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group seeks an enthusiastic Administration Officer to join our Port Macquarie office with 20+ staff on site. You will support our national administration team and help with everyday business functions, Monday through Friday.

Your duties include handling telephone enquiries, bookings for NDIS services, front-of-house tasks, referrals allocation, site presentation, and data entry. We value attention to detail and strong communication across stakeholders.

Qualifications

• Administration or reception experience preferred.
• Strong customer service focus.
• Excellent communication skills with internal and external stakeholders.
• Excellent attention to detail, organisational and time management skills.
• Ability to work well in a team.
• Willing to undergo National Police Check.
• Hold or be willing to obtain Working with Children or Vulnerable Person check.

Responsibilities

• Managing incoming telephone enquiries.
• Managing bookings and rescheduling for NDIS services.
• Front of house duties for the office, greeting clients & customers.
• Allocating new referrals to appropriate clinicians based on experience, location and skill set.
• Ownership of site presentation, cleanliness and events preparation.
• Completing site audits as required.
• Creating and updating electronic records for existing clients.
• Assisting with reporting as required.
• Other additional administration duties as required.

Skills

Administration

Reception

Customer service

Communication

Attention to detail

Time management

Teamwork

Police check

Working with Children Check

Job description

ORS Group seeks an enthusiastic Administration Officer to join our Port Macquarie office with 20+ staff on site. You will support our national administration team and help with everyday business functions, Monday through Friday.

Your duties include handling telephone enquiries, bookings for NDIS services, front-of-house tasks, referrals allocation, site presentation, and data entry. We value attention to detail and strong communication across stakeholders.