OFFICE SUPERVISOR

Interrelate; Sutherland Shire Council; On-site; AUD 101,000 - 102,000; Full time

Benefits offered by this job

Salary packaging options

Extra paid leave

Employee Assistance Program

Awards & appreciation programs

Diversity in role

Job summary

Interrelate is seeking an experienced Office Supervisor to lead the Client Experience team at the Caringbah office. You will supervise front-line staff, manage region resources including buildings and IT infrastructure, and support administrative services and staff training.

The role involves working with vulnerable families, a supervisory background in service delivery, and close collaboration with leaders to ensure smooth office operations.

Qualifications

• 2+ years in front-line office administration or client service.
• Demonstrated supervisory experience or relevant qualification desirable.
• Intermediate keyboard and computing skills; experience with CRM & MS Office.

Responsibilities

• Line manage and supervise staff, including rostering, induction and performance reviews.
• Assist with administrative duties including accounts, reporting, banking, mail and client assessments.

Skills

Customer service

Staff supervision

Roster planning

CRM

MS Office

Interpersonal skills

Education

Relevant qualification (management/supervision)

Tools

CRM

MS Office

Job description

Established not-for-profit organisation with 100 years of trusted expertise

Winner of Xref Engage 2025 Best Workplace Awards for 3 surveys in a row

Supportive culture, attractive hourly rate, access to salary packaging and a staff rewards program

ABOUT THE ROLE

We have an exciting opportunity for an experienced Office Supervisor with a customer service focus to join our Caringbah office.

This position oversees the Client Experience team providing support and supervision to our front-line staff. You will have a day-to-day responsibility for the management of the region’s resources, including buildings, and IT infrastructure. Support administrative services and provide training and support.

Working with vulnerable families and clients, this role requires a passionate and empathetic leader with demonstrated previous management or supervisory experience in a service delivery environment.

Key Duties

• Line manage and supervise staff, including rostering, induction of new staff and annual performance reviews/performance management
• Support staff as required to undertake administrative duties, including accounts, reporting, banking, mail and initial assessments of client needs, making ongoing client appointments and facilitating referrals to Interrelate
• Working with the broader leadership team to manage the day-to-day office requirements
• Responding to client and community inquiries, initial management of client complaints, providing information about Interrelate services to clients and the community.
• Being well-informed about relevant and appropriate community services in the area to facilitate effective referrals
• In conjunction with Leaders, Coordinators and staff, have oversight of subpoena management in the region to ensure a timely and appropriate response
• Ensure office/s within the region are maintained and fit for purpose including outreach offices
• In conjunction with the leadership team, support the facilitation of groups in the region, including managing correspondence, schedules, promotion & resources

Location: Caringbah office

Employment Type: Maximum Term (Parental Leave Cover) contract position, up to 14 January 2028 (estimated commencement, late November 2026)

Hours of Work: 75 hours per fortnight, Monday to Friday

Hourly Rate: in line with a SCHADS Award level 4 position, with an hourly rate of $51.94, plus superannuation, and access to NFP Salary packaging benefits.

ROLE REQUIREMENTS

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or other client service environment with a strong client focus
• Demonstrated previous management or supervisory experience and/or a relevant qualification is highly desirable
• Intermediate keyboard and computing skills and experience with a CRM & MS Office software
• Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
• Highly developed administrative, organisational and multi-tasking skills
• Ability to deal with personal and sensitive subject matter and maintain confidentiality
• Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
• Good interpersonal, verbal & written communication skills

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs

ABOUT US

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER

• Salary Packaging Options (superannuation, loans, credit cards, school fees)
• Additional days of paid leave on top of standard leave entitlements
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• High level of diversity in the role

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse: gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at *********@interrelate.org.au and we will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children's Checks. Interrelate services are funded by the Australian Government.

Closing Date: Friday, 16 October 2026

If you have any questions regarding this position, please email ***********@interrelate.org.au