Client Services Officer

ORS Group; Port Macquarie; Híbrido; AUD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Laptop and workstation setup

Company phone provision

Induction and career progression

Resumo da oferta

ORS Group in Port Macquarie is seeking a friendly and motivated Administration officer to join our on-site team of 20+ staff. This full-time role supports our national administration team and front desk duties, handling enquiries, bookings, referrals and client records.

You will work Monday–Friday in a busy office, with a focus on customer service, accuracy and organisation. Previous admin or reception experience is preferred, but training and support are provided to help you excel within our

Qualificações

• Customer service orientation.
• Clear communication with clients and colleagues.
• Strong attention to detail and accuracy.
• Good time management and organisational skills.
• Ability to work effectively as part of a team.

Responsabilidades

• Answer incoming telephone enquiries.
• Manage bookings and rescheduling for NDIS services.
• Front of house duties and greeting clients.
• Allocate referrals to clinicians based on criteria.
• Maintain site presentation, cleanliness and events.
• Complete site audits as required.
• Create and update electronic client records.
• Assist with reporting as required.
• Perform additional admin duties as needed.

Conhecimentos

Customer service

Communication

Attention to detail

Time management

Teamwork

Descrição da oferta de emprego

About the role:

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.