Client Services & Front Desk Coordinator (NDIS)

ORS; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Induction program

Career progression opportunities

Job summary

ORS Group in Port Macquarie seeks an enthusiastic Administration officer to join our on-site team of 20+ staff. This full-time role supports a national administration team and covers front-of-house duties and client interactions.

Key responsibilities include managing calls, bookings, referrals, and records, with opportunities for career progression within the organisation. National police and checks may be required.

Qualifications

• Experience in administration or reception preferred but not essential.
• Strong customer service focus and excellent communication skills.
• High attention to detail, good organisation and time management.
• Ability to work well as part of a team and handle multiple tasks.

Responsibilities

• Handle incoming telephone enquiries and front desk duties.
• Manage bookings and reschedule NDIS services.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation and assist with events.
• Conduct site audits and update electronic records for clients.
• Assist with reporting and other administrative tasks.

Skills

Administration experience

Reception experience

Customer service

Communication skills

Attention to detail

Teamwork

Police check

Working with Children check

Job description

ORS Group in Port Macquarie seeks an enthusiastic Administration officer to join our on-site team of 20+ staff. This full-time role supports a national administration team and covers front-of-house duties and client interactions.

Key responsibilities include managing calls, bookings, referrals, and records, with opportunities for career progression within the organisation. National police and checks may be required.