Client Services Officer

ORS; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Induction program

Career progression opportunities

Job summary

ORS Group in Port Macquarie seeks an enthusiastic Administration officer to join our on-site team of 20+ staff. This full-time role supports a national administration team and covers front-of-house duties and client interactions.

Key responsibilities include managing calls, bookings, referrals, and records, with opportunities for career progression within the organisation. National police and checks may be required.

Qualifications

• Experience in administration or reception preferred but not essential.
• Strong customer service focus and excellent communication skills.
• High attention to detail, good organisation and time management.
• Ability to work well as part of a team and handle multiple tasks.

Responsibilities

• Handle incoming telephone enquiries and front desk duties.
• Manage bookings and reschedule NDIS services.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation and assist with events.
• Conduct site audits and update electronic records for clients.
• Assist with reporting and other administrative tasks.

Skills

Administration experience

Reception experience

Customer service

Communication skills

Attention to detail

Teamwork

Police check

Working with Children check

Job description

About the role:

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.