Part-Time Frontline Customer Support – Port Macquarie

Service NSW; Port Macquarie; Sur place; AUD 67 000 - 82 000; Temps partiel

Avantages offerts par ce poste

Personal development

Health and wellbeing programs

Résumé du poste

Service NSW is seeking a Customer Service Representative in Port Macquarie. The role is an ongoing part-time position (20 hours per week) on a six-day roster, including every second Saturday.

Starting annual salary is 74,118 AUD with pro rata for part-time work, plus superannuation and leave loading. You will support a diverse customer base, building rapport and delivering information to help residents access essential services.

Qualifications

• Strong customer service and rapport-building abilities.
• Able to handle face-to-face and inbound calls in a blended frontline role.
• Attention to detail and ability to juggle multiple priorities.

Responsabilités

• Assist a diverse customer base with accessing services.
• Provide clear information and guide customers through next steps.
• Navigate multiple systems to resolve enquiries and support processes.

Connaissances

Customer service

Communication skills

Face-to-face & phone

Multi-tasking

Attention to detail

Computer literacy

Confidential information handling

Outils

CRM systems

Telephone systems

Description du poste

Service NSW is seeking a Customer Service Representative in Port Macquarie. The role is an ongoing part-time position (20 hours per week) on a six-day roster, including every second Saturday.

Starting annual salary is 74,118 AUD with pro rata for part-time work, plus superannuation and leave loading. You will support a diverse customer base, building rapport and delivering information to help residents access essential services.