Client Services & Admin Coordinator (NDIS)

ORS Group; Port Macquarie; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Laptop and workstation setup

Company phone provision

Induction and career progression

Job summary

ORS Group in Port Macquarie is seeking a friendly and motivated Administration officer to join our on-site team of 20+ staff. This full-time role supports our national administration team and front desk duties, handling enquiries, bookings, referrals and client records.

You will work Monday–Friday in a busy office, with a focus on customer service, accuracy and organisation. Previous admin or reception experience is preferred, but training and support are provided to help you excel within our

Qualifications

• Customer service orientation.
• Clear communication with clients and colleagues.
• Strong attention to detail and accuracy.
• Good time management and organisational skills.
• Ability to work effectively as part of a team.

Responsibilities

• Answer incoming telephone enquiries.
• Manage bookings and rescheduling for NDIS services.
• Front of house duties and greeting clients.
• Allocate referrals to clinicians based on criteria.
• Maintain site presentation, cleanliness and events.
• Complete site audits as required.
• Create and update electronic client records.
• Assist with reporting as required.
• Perform additional admin duties as needed.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

ORS Group in Port Macquarie is seeking a friendly and motivated Administration officer to join our on-site team of 20+ staff. This full-time role supports our national administration team and front desk duties, handling enquiries, bookings, referrals and client records.

You will work Monday–Friday in a busy office, with a focus on customer service, accuracy and organisation. Previous admin or reception experience is preferred, but training and support are provided to help you excel within our