Front Office Team Leader — Guest Experience Lead

Work Initiatives; Cairns Regional; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Immediate start

Long term opportunity

Supportive work culture

Professional development funding

Discounted hotel & resort stays

Descrizione del lavoro

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You will oversee daily front desk operations, greet owners and guests, and manage guest registrations while providing local area information.

You will support the Front Office Manager and cover additional duties as needed. Ideal candidates have hotel front desk experience, strong communication skills, and a professional appearance.

Competenze

• Previous experience in a similar hotel position.
• Strong customer service and local area knowledge.
• Excellent verbal and written communication skills.
• Self-motivated, enthusiastic and well-presented.
• Good computer literacy and front-desk software familiarity.
• Experience with PMS systems (Hirum, Fidelio, Opera) is advantageous.
• Able to adapt to a flexible schedule including nights and weekends.

Mansioni

• Manage day-to-day front desk operations and guest check-in/out.
• Greet and register owners and guests and provide local area information.
• Handle department paperwork and communications equipment.
• Assist Front Office Manager with additional duties as required.

Conoscenze

Hotel experience

Customer service

Communication

Professional grooming

Computer literacy

PMS experience

Problem solving

Flexible schedule

Formazione

Basic hospitality education

Strumenti

Hirum

Fidelio

Opera

Descrizione del lavoro

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You will oversee daily front desk operations, greet owners and guests, and manage guest registrations while providing local area information.

You will support the Front Office Manager and cover additional duties as needed. Ideal candidates have hotel front desk experience, strong communication skills, and a professional appearance.