Guest Experience Front Office Lead

Work Initiatives; Townsville City; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays Globab

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. in Airlie Beach is seeking a Duty Manager to support front office operations, greet owners and guests, and ensure exceptional guest service.

The role requires strong leadership, clear communication, and a proactive approach to problem solving in a dynamic hotel environment. You will lead and develop a team, coordinate with Sales & Marketing to introduce the Club Wyndham Vacation Ownership product, and manage a flexible roster including evenings, weekends, and holiday periods

Qualifications

• Experience in a Front Office supervisory role (3 years desirable).
• Knowledge of Opera PMS preferred.
• Events experience highly regarded.
• Excellent communication skills, written and verbal.

Responsibilities

• Greet and register owners and guests, provide information on local attractions, and handle admin tasks.
• Support the Front Office Manager in daily operations and guest issue resolution.
• Build, develop, and lead a team to maintain high levels of customer service.
• Collaborate with Sales & Marketing to promote Club Wyndham Vacation Ownership products.

Skills

Front Office supervision

Customer service excellence

Communication skills

Time management

Multitasking

Team leadership

Problem solving

Negotiation skills

MS Office proficiency

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. in Airlie Beach is seeking a Duty Manager to support front office operations, greet owners and guests, and ensure exceptional guest service.

The role requires strong leadership, clear communication, and a proactive approach to problem solving in a dynamic hotel environment. You will lead and develop a team, coordinate with Sales & Marketing to introduce the Club Wyndham Vacation Ownership product, and manage a flexible roster including evenings, weekends, and holiday periods