Front Office Team Leader

Work Initiatives; Cairns Regional; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Immediate start

Long term opportunity

Supportive work culture

Professional development funding

Discounted hotel & resort stays

Descrizione del lavoro

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You will oversee daily front desk operations, greet owners and guests, and manage guest registrations while providing local area information.

You will support the Front Office Manager and cover additional duties as needed. Ideal candidates have hotel front desk experience, strong communication skills, and a professional appearance.

Competenze

• Previous experience in a similar hotel position.
• Strong customer service and local area knowledge.
• Excellent verbal and written communication skills.
• Self-motivated, enthusiastic and well-presented.
• Good computer literacy and front-desk software familiarity.
• Experience with PMS systems (Hirum, Fidelio, Opera) is advantageous.
• Able to adapt to a flexible schedule including nights and weekends.

Mansioni

• Manage day-to-day front desk operations and guest check-in/out.
• Greet and register owners and guests and provide local area information.
• Handle department paperwork and communications equipment.
• Assist Front Office Manager with additional duties as required.

Conoscenze

Hotel experience

Customer service

Communication

Professional grooming

Computer literacy

PMS experience

Problem solving

Flexible schedule

Formazione

Basic hospitality education

Strumenti

Hirum

Fidelio

Opera

Descrizione del lavoro

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Discover a career fuelled by possibility at Travel & Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Club Wyndham Port Douglas team as a Front Office/ Guest Experience Host Team Leade"r today!

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start
• Long term opportunity
• Supportive work culture
• Professional development funding
• Discounted hotel & resort stays globally

How You’ll Shine

As a Front Office Team Leader, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. You will perform addition duties to assist the Front Office Manager.

Please note that it is a requirement of this position that the successful applicant is available to work rostered shifts from 7.00am to 11.00pm. Other flexible work may also be required including weekends, public and school holidays.

What You’ll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to travelandleisure.com, including the title and location of the position for which you are applying.