Front Office Manager: Guest Experience Leader

1BSLF; Port Douglas; Sur place; AUD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Exclusive staff discounts on F&B and A

Life with the Works program

Training and career development

Employee Assistance Program

Employee referral incentives

Diversity and inclusion

Résumé du poste

Sheraton Hotel Port Douglas is seeking a Front Office Manager to lead the front office team at our Port Douglas location. You will manage guest services, set priorities, and drive guest satisfaction while collaborating with a dynamic team in a fast-paced environment.

The role requires experience with OPERA PMS or similar, and proven managerial experience, with working rights in Australia. You will foster a welcoming culture and oversee team development and guest engagement to support revenue

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar managerial role.
• Working rights in Australia.

Responsabilités

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations.
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential.
• Plan and execute team building activities for your team as together we are better.
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Connaissances

OPERA PMS

Managerial experience

Working rights in Australia

Description du poste

Sheraton Hotel Port Douglas is seeking a Front Office Manager to lead the front office team at our Port Douglas location. You will manage guest services, set priorities, and drive guest satisfaction while collaborating with a dynamic team in a fast-paced environment.

The role requires experience with OPERA PMS or similar, and proven managerial experience, with working rights in Australia. You will foster a welcoming culture and oversee team development and guest engagement to support revenue