Guest Experience Lead - Resort Team Leader (Port Douglas)

Work Initiatives; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Discounted hotel stays across theworld

Subsidised Private Health Insurance

Base salary with performance-based in-

Monthly, Quarterly and Yearly Recogniz

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host Team Leader for its Port Douglas team. This role focuses on leading Guest Experience Hosts, coordinating tours and owner updates, and driving sales through on-site and livestream channels.

You will build rapport with guests, work with resort operations to ensure seamless check-in and service, and meet KPIs while supporting a team during weekends and public holidays.

Qualifications

• Previous experience in a guest-facing hospitality role with a focus on service excellence.
• Strong interpersonal skills and ability to build rapport with guests and colleagues.
• Experience applying sales techniques to bookings and tours.
• Proven problem-solving abilities and effective communication.

Responsibilities

• Lead the activities and performance of the Guest Experience Hosts onsite.
• Schedule tours and presentations to align with qualification specs.
• Generate sales appointments for sales centers and livestream channels.
• Build rapport with guests to ensure an exceptional experience.

Skills

Guest service

Team leadership

Sales techniques

Rapport building

Problem solving

Communication

Computer skills

Tools

CRM software

Job description

Travel + Leisure Co. is seeking a Guest Experience Host Team Leader for its Port Douglas team. This role focuses on leading Guest Experience Hosts, coordinating tours and owner updates, and driving sales through on-site and livestream channels.

You will build rapport with guests, work with resort operations to ensure seamless check-in and service, and meet KPIs while supporting a team during weekends and public holidays.