Front Office Team Leader

Wyndham; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive culture

Professional development funding

Discounted stays globally

Job summary

Travel + Leisure Co. is seeking a Front Office Team Leader to manage day-to-day front desk operations, greet and register owners and guests, and provide information on local attractions. The role requires strong communication, professional grooming, and computer literacy, with experience using PMS systems such as Hirum, Fidelio, or Opera.

You will support the Front Office Manager and be available to work rostered shifts from 7.00am to 11.00pm, including weekends and public holidays.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with a PMS system (Hirum, Fidelio, Opera) advantageous.

Responsibilities

• Oversee day-to-day front desk operations.
• Greet and register owners and guests, provide local area information.
• Complete department-related paperwork and use telephones, FAX, and computers.
• Assist the Front Office Manager with additional duties.
• Work rostered shifts from 7:00am to 11:00pm, including weekends and holidays.

Skills

Front desk

Guest services

Communication

Professional grooming

Computer literacy

PMS experience

Tools

Hirum

Fidelio

Opera

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Discover a career fuelled by possibility at Travel + Leisure Co.

How You'll Be Rewarded

Some of our many benefits on offer include:

• Immediate start
• Long term opportunity
• Supportive work culture
• Professional development funding
• Discounted hotel & resort stays globally

How You'll Shine

As a Front Office Team Leader, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. You will perform addition duties to assist the Front Office Manager.

Please note that it is a requirement of this position that the successful applicant is available to work rostered shifts from 7.00am to 11.00pm. Other flexible work may also be required including weekends, public and school holidays.

What You'll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.