Front Office Team Lead — Guest Experience & Operations

Novotel; Western Australia; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Novotel Western Australia is seeking an experienced Front Office Manager to oversee day-to-day Front Office operations, lead and motivate the team, and ensure guest interactions are positive and productive.

The role requires strong leadership, rostering with cost-conscious staffing, and a commitment to service excellence, with hands-on presence at peak times and effective issue resolution.

Qualifications

• Diploma in Hospitality or Business Management preferred.
• Minimum of 2 years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Hold a valid Responsible Service of Alcohol certificate.

Responsabilités

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with leadership to motivate the team.
• Take initiative to ensure all interactions with guests are positive and productive.
• Ensure smooth operation in absence of General Manager with high level of customer service.
• Resolve complaints and challenges presented by guests.

Connaissances

Leadership

Customer service

Roster planning

Emergency procedures

Communication

Formation

Diploma in Hospitality or Business Management

2+ years hotel industry experience

Outils

Microsoft Outlook

Microsoft Office

Opera PMS

Description du poste

Novotel Western Australia is seeking an experienced Front Office Manager to oversee day-to-day Front Office operations, lead and motivate the team, and ensure guest interactions are positive and productive.

The role requires strong leadership, rostering with cost-conscious staffing, and a commitment to service excellence, with hands-on presence at peak times and effective issue resolution.