Front Office Team Leader: Guest Experience & Growth Path

Novotel; Cairns Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Accommodation discounts

F&B discounts

Training platform access

Service anniversaries

Job summary

Novotel Cairns Oasis Resort is seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support delivering outstanding guest experiences. You will lead the Front Office team to ensure smooth arrivals, departures and in-house journeys while maintaining high service standards.

You will play a key role in training, developing and supporting the ongoing growth of the Front Office team, with opportunities to progress into duty management shifts within a vibrant

Qualifications

• Experience in front office or guest services in a hotel or resort environment.
• Experience leading or supervising a team or strong readiness to step up.
• Strong communication and interpersonal skills.
• Calm, organised and solution-focused in a busy environment.
• Opera Cloud experience is highly regarded.
• Flexible availability including weekends, evenings and public holidays.

Responsibilities

• Overseeing daily front desk operations including check-in, check-out and guest services
• Leading, supporting and motivating Front Office team during shifts
• Ensuring exceptional guest experiences through prompt, friendly and efficient service
• Handling guest enquiries and feedback and resolving issues professionally
• Maintaining smooth communication between Front Office and other resort departments
• Driving training, development and ongoing coaching to strengthen team capability
• Ensuring accurate use of Opera Cloud and other hotel systems
• Driving a positive, welcoming and professional front office environment

Skills

Front Office leadership

Guest services

Communication

Team supervision

Customer experience

Shift management

Tools

Opera Cloud

Job description

Novotel Cairns Oasis Resort is seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support delivering outstanding guest experiences. You will lead the Front Office team to ensure smooth arrivals, departures and in-house journeys while maintaining high service standards.

You will play a key role in training, developing and supporting the ongoing growth of the Front Office team, with opportunities to progress into duty management shifts within a vibrant