Beachfront Front Office Leader – Guest Experience

Accor; Newcastle; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

Accor's Novotel Newcastle Beach is seeking a self-motivated leader to head the Front Office team. You will guide daily operations, greet guests, address inquiries and complaints, and manage rosters to align with occupancy and budget targets.

You will drive guest loyalty, nurture relationships with VIPs and corporate clients, and ensure smooth check-in/out processes. Strong PMS skills and proactive issue resolution are essential for success.

Qualifications

• Minimum 2+ years experience as an Assistant Manager within a hotel environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsabilités

• Greet and assist guests in a warm, courteous, and professional manner.
• Oversee front desk operations, including check-in/check-out and guest registration processes.
• Coordinate with housekeeping and maintenance to ensure timely room readiness.
• Manage front office roster to meet operational needs and financial targets.
• Maintain knowledge of local attractions to assist guests with recommendations.
• Build relationships with repeat guests, VIPs, and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction and improve online reviews.
• Lead and develop Front Office staff, conducting performance reviews and fostering growth.
• Proficiently use hotel management software and technology to manage reservations and guest preferences.
• Troubleshoot and resolve technical issues related to property management systems.
• Act as key contact for emergency situations, following established safety protocols.

Connaissances

People management

Communication skills

Description du poste

Accor's Novotel Newcastle Beach is seeking a self-motivated leader to head the Front Office team. You will guide daily operations, greet guests, address inquiries and complaints, and manage rosters to align with occupancy and budget targets.

You will drive guest loyalty, nurture relationships with VIPs and corporate clients, and ensure smooth check-in/out processes. Strong PMS skills and proactive issue resolution are essential for success.