Guest Experience Front Office Leader

Accor Apartments & Realty; Coffs Harbour; On-site; AUD 60,000 - 90,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Manager to lead front-of-house operations and foster team unity, ensuring unforgettable guest experiences.

You will oversee reservations, guest accounts, and data analysis, while mentoring staff, monitoring OH&S compliance and balancing budgets to drive financial objectives. A flexible rotating schedule including nights and weekends is required.

Qualifications

• Experience in Hotel Operations with a history of leading a team as Supervisor or Manager.
• Strong organisational and time management skills; able to multi-task under pressure.
• Proficiency with reservations and guest accounting; knowledge of reservation systems is a plus.
• Excellent written and spoken communication.
• Ability to work a flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsibilities

• Oversee front office operations and foster team unity.
• Ensure unforgettable guest experiences.
• Recruit, train, and mentor Front Office staff; monitor performance.
• Adhere to OH&S requirements and safety protocols.
• Manage reservations, guest accounts, and analyse reports/data.
• Monitor budgets, expenditure and revenue to inform decisions.

Skills

Hotel Ops

Leadership

Multi-tasking

Reservations & PMS

Communication

Flexible schedule

Job description

Accor Apartments & Realty is seeking a Front Office Manager to lead front-of-house operations and foster team unity, ensuring unforgettable guest experiences.

You will oversee reservations, guest accounts, and data analysis, while mentoring staff, monitoring OH&S compliance and balancing budgets to drive financial objectives. A flexible rotating schedule including nights and weekends is required.