Front Office Lead — Guest Experience & Team Growth

Accor Apartments & Realty; City of Launceston; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Supervisor to lead the guest journey from check-in to check-out and inspire the Front Office team to operate seamlessly. You will guide daily operations, mentor staff, and ensure exceptional service at every touchpoint.

You will manage guest interactions, collaborate on solutions for challenges, and contribute to roster planning while maintaining a high level of professionalism and flexibility across shifts, including nights, weekends, and

Qualifications

• Background in Hotel Operations; leadership potential on the next stride
• Proficiency with reservation and property management systems is a plus
• Strong organisational and time management abilities under pressure
• Excellent written and spoken communication skills
• Flexible rotating schedule including nights, weekends and public holidays

Responsibilities

• Oversee front office day-to-day operations with expertise
• Lead the Front Office Team with mentorship and growth
• Collaborate with guests to resolve challenges
• Contribute to roster planning and scheduling
• Represent authenticity and professionalism on every shift

Skills

Leadership

Customer service

Time management

Multitasking

Communication

Job description

Accor Apartments & Realty is seeking a Front Office Supervisor to lead the guest journey from check-in to check-out and inspire the Front Office team to operate seamlessly. You will guide daily operations, mentor staff, and ensure exceptional service at every touchpoint.

You will manage guest interactions, collaborate on solutions for challenges, and contribute to roster planning while maintaining a high level of professionalism and flexibility across shifts, including nights, weekends, and