Front Office Supervisor - Guest Experience Leader

Accor; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Accor discounts and benefits

Job summary

Accor's Pullman Sydney Hyde Park is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring guest satisfaction and smooth service in a vibrant Sydney setting.

You will lead a team, resolve guest issues, manage check-in/out, and respond to emergencies, with strong knowledge of Opera Cloud and MS Office. This on-site role offers growth within Accor's global hospitality portfolio.

Qualifications

• Experience in the hotel industry.
• Strong knowledge of Opera/ Opera Cloud, Outlook and Office.
• Guest-obsessed focus with the ability to be flexible in a fast paced environment.
• Leadership qualities with ability to support colleagues and communicate across departments.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with high-level customer service.
• Actively resolve complaints and challenges presented by guests to reach a win-win solution.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Skills

Opera/ Opera Cloud

Leadership

Excellent communication

Guest-focused service

Flexibility in fast-paced environment

Team supervision

Strong knowledge of hotel systems

Tools

Opera/ Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Accor's Pullman Sydney Hyde Park is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring guest satisfaction and smooth service in a vibrant Sydney setting.

You will lead a team, resolve guest issues, manage check-in/out, and respond to emergencies, with strong knowledge of Opera Cloud and MS Office. This on-site role offers growth within Accor's global hospitality portfolio.