Assistant Manager- Front Office

Accor; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Accor discounts and benefits

Job summary

Accor's Pullman Sydney Hyde Park is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring guest satisfaction and smooth service in a vibrant Sydney setting.

You will lead a team, resolve guest issues, manage check-in/out, and respond to emergencies, with strong knowledge of Opera Cloud and MS Office. This on-site role offers growth within Accor's global hospitality portfolio.

Qualifications

• Experience in the hotel industry.
• Strong knowledge of Opera/ Opera Cloud, Outlook and Office.
• Guest-obsessed focus with the ability to be flexible in a fast paced environment.
• Leadership qualities with ability to support colleagues and communicate across departments.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with high-level customer service.
• Actively resolve complaints and challenges presented by guests to reach a win-win solution.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Skills

Opera/ Opera Cloud

Leadership

Excellent communication

Guest-focused service

Flexibility in fast-paced environment

Team supervision

Strong knowledge of hotel systems

Tools

Opera/ Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

PULLMAN

Company Description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexible in a fast paced and dynamic environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills - both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.