Front Office Supervisor: Lead Guest Experience & Ops

PULLMAN; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Accor discounts

Career development opportunities

Job summary

Pullman Sydney Hyde Park is seeking an experienced Front Office Supervisor to oversee day-to-day operations and lead the Front Office team with a focus on exceptional guest service. You will supervise team members and drive high service standards across check-in, check-out and in-house guest interactions.

Proficiency in Opera Cloud, Microsoft Outlook and MS Office is required, along with an RSA certificate and up-to-date First Aid training to ensure smooth operations and quick problem-solving in

Qualifications

• Relevant experience in the hotel industry.
• Guest obsessed focus with the ability to be flexible in a fast paced and dynamic environment.
• Clear and confident communication skills – both written and verbal.
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Skills

Leadership

Communication

Guest service

Tools

Opera/ Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Pullman Sydney Hyde Park is seeking an experienced Front Office Supervisor to oversee day-to-day operations and lead the Front Office team with a focus on exceptional guest service. You will supervise team members and drive high service standards across check-in, check-out and in-house guest interactions.

Proficiency in Opera Cloud, Microsoft Outlook and MS Office is required, along with an RSA certificate and up-to-date First Aid training to ensure smooth operations and quick problem-solving in